Nivea, Body Lotion, Q10 Firming Lotion, Normal Skin – 400 Ml

Return and Exchange Policy At [Care Plus], we are committed to providing high-quality products to our customers. If you are not satisfied with your product, we offer you the option of exchange or return according to the following terms: 1. Return and Exchange Conditions Return/Exchange Period: Customers can return or exchange products within [7] days from the date of receipt. Product Condition: The product must be in its original, unused condition, with all original tags, packaging, and the invoice or proof of purchase. 2. Return and Exchange Process Returning a Product: If you wish to return a product, please contact us at [customercare@careplus.sa] or [Chat with us directly at the bottom of the site where you’ll find the customer service chat icon] for instructions on how to return it. Exchanging a Product: If you wish to exchange a product, you may choose an alternative product from the same category. Please contact us for further details. 3. Return Shipping Costs Shipping Costs: If the return or exchange is due to a product defect or error on our part, we will cover the shipping costs. In the case of returns for other reasons (such as a change of mind), the customer will bear the shipping costs. 4. Refunds Refund Process: If the return is accepted, the full amount will be refunded to the original method of payment used by the customer. The process may take [14] business days to complete. 5. Damaged or Defective Products If the product is damaged or defective upon arrival, please contact us immediately upon receipt of the order. We will address the issue either by replacing the product or refunding the amount as per your preference. 6. Contact Us If you have any inquiries or wish to initiate a return or exchange, please contact us via: Email: [customercare@careplus.sa] [Chat with us directly at the bottom of the site where you’ll find the customer service chat icon] Business Hours: [Saturday to Thursday from 9:00 AM to 5:00 PM]